Sales of products via the Internet are governed by Law Decree 206/2005 which regulates the subject of distance contracts, ie carried out outside business premises.
This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain the reimbursement of the expenses incurred:
for orders already sent, the refund will be related to the cost of the products only
For orders that have not yet been shipped, the cost of shipping will also be creditedThe refund is made within 14 days by credit card or bank transfer or used means
This right is reserved exclusively for natural persons (consumers), so it can not be exercised by legal persons and by natural persons acting for purposes related to their professional activity.
To exercise the right of withdrawal you must send, within 14 working days of receipt of goods, the items for which you intend to exercise this right, properly packaged. for unsuitable packaging we will only withdraw with a reserve right
The costs of resending the product are totally charged to the customer.
The right of withdrawal is totally lost if the returned product:
damage to the product due to the customer
WE RETURN ONLY WITH RESERVE RIGHT
All information contained on a digital medium (memory cards, hard disk, etc.) sent back to Bh smoking accessories can not be recovered. The indicated duration of 14 days is counted from the date of delivery of the order.
Bh smoking accessories will proceed to the transmission of the re-crediting order related to the cost of goods shipped within 14 working days after the shipment of the goods by the customer and in any case not before receiving the goods.
The Bh smoking accessories will consequently reject any returned product not packed, as well as the products for which the return costs have not been fully paid by the Customer. ***** Please note that the right of withdrawal is excluded, in this case, in the case of personalized items on request and in the case of objects in compliance with the order that have already been used by the customer
To use the right of withdrawal you must contact us, within the terms of the law, through the appropriate form of assistance.
Go to the "Order history" section of your account.
Select the order to return an item by clicking on "Details".
Choose the products you wish to return through the box next to the names.
Add to the amount to be returned (in case you need to return more than one product).
(optional) In the "Goods Return" section, add an explanation so that the team understands better why the customer wants to return that product.
Click on "Request a refund".
Return of products
Only the products agreed with the AFTER-SALES SERVICE customer service will be accepted
The shipping costs of the product are a customer charge.
Bh smoking accessories di Falco luca
sede legale: via della costa 36 -14013 cortandone- At